Home FAQs


Frequently Asked Questions about Paper Rolls

1.What sort of paper do I need?

Different types of docket printers use different types of paper rolls. You must use the correct style of paper for your printer. First, you need to determine what type of printer you have:

dot matrix -- needs an inked ribbon to print images. This type of printer uses plain paper rolls – either bond (1 ply) or carbonless (2 or 3 ply), depending upon your requirements.

thermal – uses heat to activate chemicals impregnated in the paper to print images and does not use a ribbon. This type of printer uses thermal paper rolls.

*Hint: If you are unsure of the type of paper that you need, scratch a little of the existing roll with your fingernail. If it marks clearly, that is thermal paper.

2. How do I measure a roll?

The correct way to measure a paper roll is illustrated in the image below.

3. How long will my image on thermal paper last?

Our long retention thermal paper rolls provide an archive ability of 10-15 years. Common thermal paper will only provide 1-2years.

*Hint: To ensure the safe storage of your thermal printouts, don't store them in plastic. Plastic coverings can react with the printed image and cause it to fade at an accelerated rate.



Frequently Asked Questions about Carbonless Laser Paper

Here are some of the most frequently asked questions about carbonless laser paper.

Q. Do the forms run through the printer at the same time? How do the forms stay together? How does the laser printer print multiple copies of the same form?

A. Traditional multipart forms are made up of multiple sheets that are usually pin fed through an impact printer via removable line holes on either side. These types of forms are printed on the top page, and that printing is imaged on the remaining parts using carbonless technology. All the printing and imaging is done simultaneously (one pass through the printer).

Since a laser printer can only print a single sheet at a time, with carbonless laser forms, a user prints multiple copies of the same form and then collates them once printing is complete. For a three-part form, for example, a user programs printing software to print three copies of each form, one after the other, on the carbonless laser paper (With a three-part form, the top sheet is white, the middle sheet is canary, and the bottom sheet is pink).

Once they’ve been printed, the forms may be stapled, bound or glued into sets, or left as is, without any binding.

Q. Can I use traditional laser carbonless paper in my laser printer?

A. Traditional carbonless paper—the kind typically used in continuous, multipart forms—is not intended for use in a laser-compatible environment. Although traditional carbonless paper will run through most printers, it is manufactured with solvent-based chemicals that can cause severe damage to rollers, drums and other critical printer components.

REIMAGE Carbonless Laser Paper is manufactured specifically for use in laser printers and digital copiers and will not damage printing equipment.

Q. Does laser carbonless paper come pre-collated and un-collated?

A. REIMAGE Carbonless Laser Paper is available pre-collated for single tray use, or uncollated for use in multiple-tray (or even multiple-printer) applications.  Pre-collated carbonless laser paper is available in straight and reverse sequences to ensure printer compatibility, regardless of the way in which a printer handles the paper.

Q. Is testing laser carbonless paper recommended?

A. Because each application is unique, physical testing of REIMAGE Carbonless Laser Paper using the actual laser printer and laser printer trays on which the forms will be printed is the most effective way to determine which REIMAGE option is right for you. See our 4-Steps to Creating Carbonless Laser Forms for detailed instructions.

Q. How do I know if my printer loads face up or face down? How do I know if my printer outputs face up or face down?

A. Printer Input
To learn if your printer loads face up or face down, remove all paper from the paper tray. Mark an “X” on one side of a single sheet of blank paper, and put it into the empty tray with the “X” facing up. Print a single page test document and when it comes out, see where the printing is. If the printing is on the side with the “X,” then your printer loads “Face Up.” If it is on the opposite side, then your printer loads “Face Down.”

Printer Output
To know if your printer outputs “Face Up” or “Face Down,” print a single page test document. When the printed sheet comes out, if you are looking at the printed side of the page, then your printer outputs “Face Up.” If you can only see the blank side of the sheet, then your printer outputs “Face Down.”

Q. Why do you carry straight and reverse carbonless laser paper?

A. Because different laser printer models load and feed differently, Relyco carries both a straight and reverse item for 3-part and 4-part REIMAGE.  Our 2-part item number can be set to print either straight or reverse. Visit the Expertise Center’s Carbonless Laser Paper Guide for information about which format to choose

Printable Paper Faq: Carbon Paper Vs. Carbonless Paper

Carbon paper (or carbonic paper, as it was originally known) is typically coated on one side with a dark, ink-like substance (usually containing carbon, hence the name). Its main function is to make copies with the creation being on an initial document.

The first documented use of carbon paper was at the start of the 19th century, when Englishmen Ralph Wedgwood applied for a patent for a device he called a "Stylographic Writer." A couple years later, an Italian inventor named Pellegrino Turri created a typewriting machine that used carbon paper as part of its operation, which leads historians to conclude that Turri and Wedgewood likely discovered carbon paper around the same time.

Use of carbon paper is rather simplistic. A sheet is put in-between the original and a blank sheet that the user wants the copy to appear on. As he or she writes (or types) onto the original, the pressure from this application applies ink upon the blank sheet. This creates what is known as a "carbon copy."

Carbonless paper, also known as non-carbon copy paper or NCR paper, is the stain-free, biodegradable alternative to Carbon paper. Similar to Carbon Paper, this heavyweight paper option relied on pressure from a writing utensil, like a pen or a typewriter, to create a chemical reaction leaving a blue copy on subsequent pages.

Invented by chemists Lowell Schleicher and Barry Green, carbonless copy paper was initially produced by the National Cash Register Corporation (NCR), which lent its name to the product, calling it "No Carbon Required paper."

Starting in the 1950s, Carbonless paper became the custom paper size of choice for many writers and businesses, replacing the outdated carbon paper. However, carbonless paper has experienced some marketing setbacks to due health concerns. In the 1960s and 70s carbonless copy paper was found to commonly cause mild to moderate skin and eye irritations, though no such claims have been reported in decades. And in 2001, three employees in an Eden Medical Center office filed a lawsuit that blamed carbonless copy paper for them being diagnoses with breast cancer.

The use of Carbon paper and Carbonless paper to make replications was typically restricted to five or six copies, and is mostly ineffective past that. Because of this, carbon and carbonless paper has been mostly replaced in modern society with electronic photocopying on printable paper, which is faster, easier, and more effective.

However, carbon and carbonless copy paper is still commonly found in receipts during the point of sale, often as backups when a POS device is on the fritz. It is also found used for invoices, service tickets, sales orders, and purchase orders. Additionally, carbon paper has become the custom stock sheet of choice for some modern artists, using it as a surface for painting.


Click here and leave a message!